Refund Policy

1. Single CV ($4.99)

You can request a refund within 14 days of purchase if you have not unlocked the CV. Once you unlock a CV, you receive the full document immediately, so it is not refundable, except when a technical problem prevents you from using it. If that happens, contact support@aplioo.co and we will fix it, restore your credit, or refund you.

2. Monthly Pro ($19.99/month) and Pro 3 months ($48.99)

You can cancel at any time and keep access until the end of the period you paid for. You can request a refund of your first payment within 7 days if you have not unlocked any CV with Pro. Renewals are not refunded after they are charged, except billing errors. To avoid a charge, cancel before the renewal date. We email you before renewal.

3. Refund timing

Refunds go back to your original payment method and can take 5–10 business days, depending on your bank to appear. Nothing in this policy affects your statutory rights.

4. How to Request a Refund

Email support@aplioo.co from your account email with:

• Your account email
• Date of purchase
• Description of the issue
• Order/transaction ID (if available)

We aim to respond within 2 business days.

5. Chargebacks

We ask that you contact us before initiating a chargeback with your bank or card provider. We are committed to resolving issues fairly and quickly.